- Kateqoriya: İnzibati
- Şəhər: Bakı
- İş təcrübəsi: 1 ildən az
- Maaş: Müsahibə əsasında
- İş rejimi: Tam-ştat
- Elan ID: 8019
- E-poçt: [email protected]
- Elanın yerləşdirmə tarixi: 25.09.2024
- Elanın bitmə tarixi: 25.10.2024
Namizədə tələblər
- Previous hotel experience is preferable;
- Strong working knowledge of relevant computer software, including restaurant management software;
- Knowledge of Hotel PMS is preferable;
- Excellent communication and customer service skills;
- Proficiency in Azerbaijani, Russian, or/and English languages;
- Highly responsible and reliable.
İş haqqında məlumat
- Provide a warm and friendly welcome to create a memorable guest experience;
- Acknowledge IHG Rewards Club members and returning guests, whether in person or over the phone;
- Manage guest bookings, up-sell opportunities, and inform guests about ways to enhance their stay;
- Handle cash and credit transactions efficiently;
- Swiftly check guests in and out, manage IDs, hand out room keys, and control safety deposit boxes;
- Anticipate guest needs by recording and acting on their preferences, and handling their messages, requests, questions, and concerns;
- Be a trusted contact for guests, assisting with everything from billing issues to local knowledge, and involve management when necessary;
- Follow safety procedures, report incidents, and wear protective gear as needed;
- Maintain a polished appearance as a brand ambassador;
- Stay informed about daily events and activities happening in the hotel.
Candidates meeting the criteria should send their CV/Resume to [email protected], indicating "Front Office Agent" in the subject line. Applications without a subject will not be considered.
