Service Delivery Manager

Agro Dairy

108

Kateqoriya: Informasiya texnologiyaları
Şəhər: Bakı
İş təcrübəsi: 5 ildən çox
Maaş: Müsahibə əsasında
Təhsil: Bakalavr

İş rejimi: Tam-ştat
Elan ID: 8329

E-poçt: cv@agrodairy.az
Elanın yerləşdirmə tarixi: 01.11.2024
Elanın bitmə tarixi: 01.12.2024

Namizədə tələblər

Bachelor’s degree in IT, Computer Science, or a related field (preferred).
4-6 years of experience in IT service management or delivery roles.
Fluency in Azerbaijani and English; additional languages are a plus.
ITIL 4 Foundation or equivalent certification is preferred.
Strong understanding of ITIL principles and ITSM frameworks.
Excellent organizational, communication, and leadership skills.
Experience with ticketing systems, reporting tools, and ITSM platforms.
Commitment to delivering excellent customer service and improving user satisfaction.

İş haqqında məlumat

Location: Baku, City Tower

Report to: Head of IT

Our Mission

Our mission is to enhance the production and processing of agricultural products while promoting sustainable and innovative development in the food sector. We engage in diverse activities, from grain cultivation to producing essential food items like milk and flour.

Position Overview

We are seeking a skilled and proactive IT Service Delivery Manager to lead the implementation, management, and continuous improvement of our IT Service Desk system across the organization. The role requires overseeing the service desk platform, driving adoption, ensuring timely ticket resolution, and consistently monitoring performance through feedback and reporting. The ideal candidate will ensure that IT services meet business needs, user satisfaction is high, and the service desk functions efficiently across all levels of the organization.

Key Responsibilities

Lead the implementation of the IT Service Desk system across the organization.
Customize the service desk to meet specific organizational requirements.
Standardize service desk processes for consistency and efficiency.
Oversee daily operations of the service desk portal/app, ensuring functionality and user-friendliness.
Drive adoption and engagement by promoting and training staff on the service desk.
Ensure the service desk platform is regularly updated, secure, and aligned with best practices.
Monitor ticket lifecycle, ensuring timely resolution and adherence to SLAs.
Generate and analyze reports on ticket status and overall service desk performance.
Identify trends and recommend actionable improvements for service delivery.
Develop strategies for continuous improvement of service desk operations and processes.

Please submit your application to the e-mail address , indicating "Service Delivery Manager" in the subject line. Only selected candidates will be contacted for the next stage.

Application Deadline: 15 November 2024

Elanı paylaş