Retention Specialist

• Develop and implement partner retention strategies to increase loyalty and long-term engagement;
• Analyze partner churn and proactively address issues to improve retention metrics;
• Serve as the main point of contact for existing partners, ensuring a high level of satisfaction and support;
• Maintain an up-to-date partner database, tracking engagement and risk indicators;
• Prepare and present regular reports on retention KPIs (e.g., retention rate, churn rate, engagement score);
• Conduct satisfaction surveys, Net Promoter Score (NPS) assessments, and feedback sessions;
• Collaborate closely with sales, marketing, analytics, and support teams to enhance partner experience;
• Design and manage loyalty programs, bonus structures, and educational initiatives for partners;
• Stay informed on best practices and market trends in partner success and retention.

Interested candidates can apply by clicking the link provided in the "Apply" button.