Director of Resident Relations

Company: Nardaran İnvest LLC
Location: Sea Breeze Resort & Residences, Baku, Azerbaijan
Reports to: Chief Executive Officer (CEO) of the Exploitation Department

Sea Breeze Resort is seeking a highly experienced, professional, and service-oriented Director of Resident Relations to lead and enhance resident satisfaction across our premium residential and resort community. The successful candidate will be responsible for ensuring exceptional service delivery, effective communication with residents, and seamless coordination of all resident-related operational matters in line with Sea Breeze Resort’s high standards.

Key Responsibilities:

• Ensure the smooth and efficient operation of all resident-related aspects of the Resort & Residences, ensuring services are delivered in accordance with established standards and performance targets;
• Act as the primary point of contact for residents by receiving, registering, and resolving inquiries, complaints, and suggestions in a timely and professional manner;
• Maintain continuous and effective communication with residents, monitoring satisfaction levels and addressing concerns proactively;
• Oversee and monitor the quality of services provided within the residential complex, including housekeeping, security, technical maintenance, landscaping, and other communal services;
• Inform residents in a timely manner about renovation works, utility interruptions, technical updates, and other important operational matters;
• Supervise the collection of residence/service fees, conduct negotiations with residents regarding outstanding balances, and ensure payment discipline;
• Ensure compliance with internal residential rules and regulations, including noise control, parking policies, waste disposal, and general community standards;
• Organize social events, community gatherings, and holiday programs to strengthen neighborhood relations and resident engagement;
• Work closely with internal departments (technical, security, finance, customer service, etc.) to ensure coordinated and efficient service delivery;
• Prepare and present regular reports to senior management regarding resident feedback, service quality, and operational performance;
• Review existing Standard Operating Procedures (SOPs) and contribute to their continuous improvement and expansion;
• Maintain resident trust and satisfaction by responding effectively to service-related challenges and feedback.

Work Conditions:

• Work schedule: 6 days per week.
• Stable and dynamic working environment within a premium resort and residential complex.
• Competitive salary and performance-based bonus system.
• Opportunities for professional growth and career development within Sea Breeze Group.

Application Procedure – Executive-Level:

• Qualified candidates are invited to submit their detailed CV along with current and expected compensation to the e-mail address in the Apply for job button. 
• Kindly ensure that the position title “Director of Resident Relations” is clearly indicated in the subject line of your email.

Please note: Only shortlisted candidates who meet the specified qualifications will be contacted for an interview.