Customer Support Specialist (Night Shift)

RNK Insurance Services INC, a U.S.-based insurance company, is looking for a Customer Support Specialist to join our growing team!

We are seeking a motivated, responsible, and communicative individual to provide high-quality support to our U.S. clients during their business hours.

Working Hours:

• Night shift only (9:00 PM – 6:00 AM, aligned with U.S. time zones)
• Full-time position

Salary & Benefits:

• 1100–1400 AZN NET (based on experience)
• Holiday bonuses
• Transfer provided from office to home after shift
• 50% discount on gym membership
• Monthly KPI bonus

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and accurate information about insurance services, policies, and procedures
• Assist with billing issues, claims, account updates, and document requests
• Document all client interactions thoroughly in the system
• Escalate complex or unresolved issues to the appropriate internal teams
• Maintain a calm, courteous, and service-oriented tone, even in challenging situations
• Collaborate with other departments such as claims, billing, and underwriting
• Adhere to internal processes and uphold service quality standards

Interested candidates can send their CV to the e-mail address in the Apply for job button. Subject line: Customer Support