Cluster Housekeeping Manager

Workplace: Pik Palace & Park Chalet, Shahdag Hotel Company

Scope of Job:                        

To manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry).

Responsibilities:

• To coordinate, liaise and communicate with all other departments and within housekeeping department.
• To respond to guest request and complaints.
• To ensure that our action plans within the department are updated and on target.
• To ensure that the department objectives are updated and on target.
• To pass on the suggestion, comments and recommendations of the guests to the Housekeeping team.
• To ensure through effective supervision that all services offered in the Housekeeping Department are always available and are carried out with outmost efficiency and courtesy as per the Standard Operating Procedure.
• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• To liaise with the Front Office on anticipated guest check-ins, check-outs, room assignment and rooming list, etc.
• To be responsible for the inventory of guest supplies, linen, uniforms and the ordering and replacement when necessary.
• To make recommendations for modernization of equipment, cleaning methods and set-up of guest supplies.
• To be responsible for ordering of cleaning supplies and guest supplies and to check that they are handed and stored correctly.
• To liaise with hotel’s contracted companies for pest control to ensure an effective programme is constituted and maintained.
• To ensure that all Suites and VIP arrival rooms are checked prior to the arrival of guests for 100% readiness.
• To ensure that all safety rules, emergency procedures and fire prevention regulation are strictly enforced by all Housekeeping Colleagues.
• To conduct regular Housekeeping meetings to keep Housekeeping Attendant informed of policies and procedures, special events, further improvement plans and guest comments.

Interested candidates can apply by clicking the link provided in the "Apply" button.