Front Office Agent

Reports to: FO Manager

Property Type: Luxury Residential Building (Hotel-standard services)

Location: Baku

About the Role:

We are seeking a polished, service-oriented Front Office Agent to be the welcoming face of our new luxury residence in the heart of Baku. This is not a typical front desk role, it’s an opportunity to be part of a world-class residential experience that mirrors the elegance and personalized care of a 5-star hotel.

You will act as the primary point of contact for residents and their guests, ensuring every arrival, departure, and daily interaction is smooth, warm, and memorable.

Key Responsibilities:

• Greet residents and guests with poise and professionalism
• Handle check-in and check-out processes using a property management system (PMS)
• Respond to inquiries and service requests promptly and effectively via phone, email, or in person
• Manage guest registrations, visitor logs, and security protocols
• Coordinate with concierge, housekeeping, maintenance, and external service partners
• Assist with billing, payment processing, and basic financial reporting
• Anticipate resident needs and go above and beyond to provide tailored solutions
• Always uphold the property’s brand standards and luxury service values
• Prepare shift handovers and keep detailed logs for smooth communication

If you believe you meet the above qualifications, please submit your CV and cover letter to the e-mail adress in the Apply for job button. Only shortlisted candidates will be contacted.