Service Desk and Asset Management Officer

Location: “City Point” Business Center

Position Type: Full-time

Are you passionate about providing high-quality IT support and ensuring effective management of technology assets in a dynamic environment?
The Baku Stock Exchange is looking for a Service Desk and Asset Management Officer to deliver reliable first-line IT support and manage the full lifecycle of organizational IT assets.
If you have a strong technical support background, experience with IT service management tools, and a commitment to operational excellence, we would love to hear from you.

What You’ll Be Doing:

Service Desk Support:

• Serve as the first point of contact for all IT-related incidents and service requests;
• Log, classify, and prioritize tickets in the service desk system according to defined SLAs;
• Provide troubleshooting support for end-user devices, operating systems, and software applications;
• Handle user account management (Active Directory, Microsoft 365, email access);
• Assist with basic networking issues (connectivity, VPN, DNS);
• Escalate complex issues to senior IT staff or vendors when necessary;
• Maintain accurate communication with users until resolution is achieved;
• Contribute to internal knowledge base documentation for recurring issues;
• Preparation of statistical reports: Incident and Request Summary Report, SLA Compliance Report, User Satisfaction Report, Asset Management Reports and etc.

Asset Management:

• Maintain the IT asset register (hardware, software, peripherals, licenses);
• Track asset lifecycle — procurement, allocation, maintenance, and disposal;
• Ensure all IT assets are accurately recorded and tagged;
• Support hardware and software audits and ensure license compliance;
• Coordinate with procurement and vendors for new equipment or warranty services;
• Conduct periodic inventory checks and update asset records accordingly.

Operational Support:

• Follow ITIL-based service management processes (Incident, Request, and Asset Management);
• Support onboarding/offboarding of employees (hardware setup, access provisioning);
• Assist with IT-related projects, such as device rollouts or migrations;
• Generate periodic reports on service requests, ticket resolution, and asset status;
• Identify areas for process improvement and recommend solutions.

How to Apply:

Please send your CV to the e-mail address in the Apply for job button with the subject line “Service Desk and Asset Management Officer.”