Reservation Manager

Overview:

• Salary: Expectations of the successful candidate will be considered
• Department: Reservation
• Reports to: Director of Hospitality Team
• Position Level: Department Head
• Work Hours: 40 hours per week

Duties and Responsibilities:

• Select, train and evaluate the performance of all Reservations Colleagues;
• Conduct all performance reviews on time;
• Create department and individual incentive programs;
• Ensure all reservation colleague concerns are addressed on a timely manner;
• Ensure daily tasks and checklists for all reservation colleagues are completed;
• Provide leadership, motivation, training and support to the Reservations Department;
• Conduct monthly department meetings and weekly briefings;
• Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs such as Reservations Plus and Fairmont President’s Club;
• Maintain a close and effective working relationship with all supporting departments;
• Conduct regular audits of GRC, GDS, Third Party Sites, Property Manager, IRIS and Sellweb to ensure accuracy in rates, packages, promotions and availability;
• Participate in weekly revenue management meetings and report preparation;
• Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget;
• Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis;
• Problem solving and coaching staff in situations to ensure that guest expectations are exceeded;
• Attend pre-convention meetings as required;
• Ensure the Reservations department consistently meets and exceeds the J.D. Power and Richey survey goals for pre-arrival;
• Responsible for all communication between GRC and the hotel; including the updating of Sellweb and GDS information;
• Ensure the Reservations office adheres to all health & safety standards.

How to apply:

Interested candidates are requested:

• To submit CV to the e-mail address in the Apply for job button. Include "Reservation Manager" in the subject line.

Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.