- Kateqoriya:
Informasiya texnologiyaları
- Şəhər:
Bakı
- İş təcrübəsi: 1-3 il
- Maaş: Müsahibə əsasında
- İş rejimi: Tam-ştat
- Elan ID: 10912
- Elanın yerləşdirmə tarixi:
26.02.2025
- Elanın bitmə tarixi:
28.03.2025
Namizədə tələblər
- More than 1 years of experience in this position;
- Proven experience as a help desk technician or other customer support role;
- Good understanding of computer systems, mobile devices and other tech products;
- Ability to diagnose and resolve basic technical issues;
- Proficiency in Azerbaijani, excellent knowledge of English or Russian;
- Excellent communication skills;
- Customer-oriented and cool-tempered.
İş haqqında məlumat
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or Jira system;
- Perform remote troubleshooting through diagnostic techniques and pertinent questions;
- Act as an escalation point for complex technical issues, providing resolution or coordinating with other IT departments as needed;
- Determine the best solution based on the issue and details provided by customers;
- Walk the customer through the problem-solving process;
- Providing technical services for IT equipment (Hardware and Software);
- Provide accurate information on IT products or services;
- Provide methodological assistance to the employees of the Department;
- Follow-up and update customer status and information;
- Pass on any feedback or suggestions by customers to the appropriate internal team;
- Mastering new computer technologies and applying them at work;
- Identify and suggest possible improvements on procedures.
