Customer Retention and Loyalty Tribe Leader

We are seeking a visionary and strategic Tribe Leader to lead our Agile Product Innovations and Loyalty Tribe within the Retail and Digital Block. This role will focus on driving excellence in product development, product and portfolio management, customer experience, and retention and loyalty strategies.

 In this role, you will be responsible for defining and communicating the tribe's vision, strategy, and objectives while aligning them with our broader organizational goals. You will inspire and motivate cross-functional teams, creating a collaborative and high-performance culture.

The Tribe Leader will manage resources, oversee performance, and build strong relationships with stakeholders, including senior leadership, customers, and partners. You will proactively address risks and make informed decisions to achieve the tribe’s objectives, fostering innovation and driving business growth.

Your role involves mentoring team members, driving continuous improvement, and navigating the tribe through change and transformation. By synchronizing with Product Owners, you will maximize squad efforts and the overall impact of the tribe.

If you are a dynamic leader with a passion for innovation, strategic thinking, and a track record of driving success, we invite you to join our team and make a significant impact on our organization’s future.

Key Responsibilities:

• Define and communicate the vision, strategy, and objectives for the tribe, ensuring alignment with the organization's strategic goals.
• Lead and motivate cross-functional teams within the tribe, fostering a collaborative and high-performance culture.
• Allocate resources effectively, including budget, manpower, and technology, to support the tribe's initiatives and priorities.
• Monitor and evaluate the tribe's performance against key metrics and targets, identifying areas for improvement and driving continuous optimization.
• Build and maintain strong relationships with key stakeholders, including senior leadership, customers, and partners, to ensure alignment and support for the tribe's objectives.
• Identify potential risks and uncertainties that may impact the tribe's success and develop strategies to mitigate them proactively.
• Make timely and informed decisions on behalf of the tribe, leveraging data, insights, and expertise to drive outcomes and solve problems effectively.
• Communicate regularly and transparently with team members and stakeholders, providing updates on progress, challenges, and opportunities.
• Develop and mentor team members, helping them grow and develop their skills and capabilities to drive individual and collective success.
• Foster a culture of innovation within the tribe, encouraging experimentation, creativity, and the pursuit of new ideas to drive business growth and differentiation.
• Lead and support the tribe through periods of change and transformation, ensuring smooth transitions and minimizing disruptions to business operations.
• Continuously assess and refine the tribe's processes, practices, and ways of working to drive efficiency, effectiveness, and adaptability in a rapidly evolving environment.
• Synchronize with Product Owners to maximize squad efforts and tribe-level impact.

Interested candidates can send their CV to the e-mail address in the Apply for job button by mentioning the vacancy title in the subject line.