Learning and Development Manager

• Develop an overall learning & development strategy and build annual training plans
• Collaborate with department leaders to identify training needs and set priorities
• Organize product knowledge, sales techniques and customer-centric skills workshops for the Sales team
• Coordinate technical and diagnostic training—aligned with manufacturer standards—for Service & Technical staff
• deliver communication, service quality and complaint-handling training for Customer Service teams
• Design and implement structured onboarding and assimilation programs for new hires
• Lead the creation and execution of Individual Development Plans (IDPs)
• Manage the online learning platform (LMS), create digital modules and monitor learner engagement
• Apply evaluation methodologies (Kirkpatrick Model, ROI analysis, etc.) to measure training effectiveness
• Conduct assessments—tests, surveys and performance reviews—to track learning outcomes
• Plan, manage and report on the annual training budget
• Research and integrate regional and international training opportunities into our organizational framework

Please send your CV to the e-mail address in the Apply for job button, using “Learning & Development Manager” as the subject line. Only candidates who meet the requirements will be contacted.

Join us and help shape the professional growth of our team!