- Категория: Informasiya texnologiyaları
- Город: Bakı
- Опыт работы: 1-3 il
- Зарплата: На основе интервью
- Режим работы: Tam-ştat
- ID: 10912
- Дата публикации объявления: 26.02.2025
- Дата окончания объявления: 28.03.2025
Требования к кандидату
- More than 1 years of experience in this position;
- Proven experience as a help desk technician or other customer support role;
- Good understanding of computer systems, mobile devices and other tech products;
- Ability to diagnose and resolve basic technical issues;
- Proficiency in Azerbaijani, excellent knowledge of English or Russian;
- Excellent communication skills;
- Customer-oriented and cool-tempered.
Информация о работе
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or Jira system;
- Perform remote troubleshooting through diagnostic techniques and pertinent questions;
- Act as an escalation point for complex technical issues, providing resolution or coordinating with other IT departments as needed;
- Determine the best solution based on the issue and details provided by customers;
- Walk the customer through the problem-solving process;
- Providing technical services for IT equipment (Hardware and Software);
- Provide accurate information on IT products or services;
- Provide methodological assistance to the employees of the Department;
- Follow-up and update customer status and information;
- Pass on any feedback or suggestions by customers to the appropriate internal team;
- Mastering new computer technologies and applying them at work;
- Identify and suggest possible improvements on procedures.
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